FAQ
Questions, answered plainly.
General
What areas do you serve?
Nashville and the surrounding communities, including Belle Meade, Green Hills, Forest Hills, Brentwood, Franklin, Germantown, East Nashville, Sylvan Park and Nolensville. If your property sits just outside that list, ask — we schedule by route.
Are you licensed and insured?
Yes. Nashville Pristine Clean is licensed and insured, and every technician is bonded and background-checked before entering a client property. Certificates of insurance are available on request.
Do you bring your own supplies and equipment?
Everything is included. Products are selected by surface — stone, hardwood, and specialty finishes are treated accordingly. If you prefer we use products you supply, note it on the quote request.
Do I need to be home during the visit?
No. Most clients provide a code, key or lockbox. Access details are kept confidential and shared only with the technicians assigned to your property.
Booking & scheduling
How far in advance should I book?
About a week for recurring service, and two to three weeks for deep cleans and move-out work, which take a full crew and a longer window.
Will I have the same team each visit?
Wherever scheduling allows, yes. When a substitution is necessary, the covering technicians work from the same written checklist built for your property.
What is your reschedule or cancellation policy?
Give us 24 hours’ notice and there is no fee. Inside 24 hours we bill half the visit, since the crew and window are already reserved.
Do you offer after-hours or weekend service?
Yes. Commercial properties are cleaned outside business hours by default. Residential evening and weekend visits are available by arrangement.
Residential
What is the difference between a standard and a deep clean?
A standard clean (Gold) maintains a home that is already in good order — dusting, kitchen and baths, trash, floors. A deep clean (Platinum or Diamond) resets the detail areas maintenance visits pass over — baseboards, ceiling fans, windowsills, light fixtures, and appliance interiors.
Do you clean inside the oven and refrigerator?
Both are included in Platinum and Diamond — Diamond cleans them inside and out. On a standard visit they can be added when requested in advance so the time is scheduled.
Are pets a problem?
Not at all. Tell us where they will be and how they respond to visitors, and the team works around them. Please note a pet fee will be added on to the quote for service.
Do you handle laundry or dishes?
Beds are made and dishes are loaded into the dishwasher on request. Laundry is not part of a standard visit; ask and we will price it into your scope.
Commercial
What kinds of properties do you service?
Offices, retail and showrooms, medical and professional suites, salons, and short-term rental portfolios.
Can we set a custom checklist?
Yes, and we recommend it. After a walkthrough we produce a written scope; the crew signs off against it each visit and you receive the record.
Can you send a certificate of insurance to building management?
Yes. Send the requirements and recipient and we will have the COI issued directly.
Payment & pricing
How is pricing determined?
By square footage, bathroom and bedroom count, flooring and fixture types, condition, and frequency. The quote you receive is a flat price per visit, not an hourly estimate.
When and how do I pay?
Residential visits are charged to a card on file after service. Commercial accounts are invoiced net 15.
Do you require a contract?
No contract for residential service — recurring visits continue until you tell us otherwise. Commercial agreements run on 30-day notice.
What is the satisfaction guarantee?
If any part of a visit falls short of the standard, tell us within 24 hours. The same team returns to correct it at no charge.